What is Development Support?

Different dev teams and organizations have different needs, and we try our best to address those and adapt to you. Here are some of the services our current customers value most:

  • Dedicated support crew
  • Emergency patches
  • Architectural reviews by our engineers
  • Direct contact with the core development teams via Slack/Discuss
  • Influence the product roadmap
  • Coaching new members of your development teams
  • Discounts on public training and AxonIQ Academy courses

You can see what each support package contains at https://axoniq.io/support-overview/development-support. If none of them matches your needs, do not hesitate to drop us a line. Your success is more important than sticking to a predefined service package.

Key Benefits of Axon Framework and AxonIQ Support combined

  • Time-to-market/Speed up your project
  • Reduce risk/Avoid pitfalls
  • Fast communication/direct Slack Channel
  • Reliable support/team always available
  • One-stop-shop/broad scope of topics
  • Receive training from a dedicated team
Jakob Hatzl
Director of Software Engineering, KML Vision, Austria

“Software architecture is really about crossroads everywhere. The important thing is to make decisions consciously. Consider all your options like Axon Framework, take a decision, and document it.“ Flag_of_Austria

Premanand Chandrasekaran
Distinguished Engineer and Group Lead, Cards Platform, Barclays US 
“Having the auditors over now, thanks to having the Axon framework and event sourcing, it’s a breeze.”Flag_of_the_United_States

 

Yuka Tozawa
Project Manager, Toyota Motor Europe
“With AxonIQ support, we got direct access to the engineers behind Axon Framework”European_flag,_upside_down.svg

 

Takeaways:
Intended for
 Any organization using Axon technology, at any stage, including development and operations.
Service Levels
 This support package gives you the opportunity to ask your specific questions directly to the AxonIQ development team and receive your answers directly within agreed service levels. In the Bronze Edition, you will not get Axon Server Production License and Maintenance support, only pre-production Axon framework support. If you require additional support, please look at the Silver-, Gold- and Platinum Editions.
Axon Framework Product Support
 - Business hours, one-day response
- Private email channel
- Dedicated Slack channel
Contract
 Minimum of 3-months
Delivery Method
 Remotely, using email, phone/Zoom/Google Meet, and remote access to code repositories.
We can offer on-site services and additional on-site or online training on request.

Request more information about Axon Support